Business English for Success

(avery) #1

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demonstrating the sales growth figures, the representation of the information in textual
and graphical way may reinforce its importance.


As you look across the top of your word processing program you may notice bold,
italics, underline, highlights, your choice of colors, and a host of interesting fonts.
Although it can be entertaining to experiment with these visual effects, do not use them
just for the sake of decoration. Consistency and branding are important features of your
firm’s public image, so you will want the visual aspects of your writing to support that
image. Still, when you need to highlight an important fact or emphasize a key question
in a report, your readers will appreciate your use of visual effects to draw their attention.
Consider the following examples:



  • Bullets can be effective when used with discretion.


Take care when using the following:



  1. Numbers

  2. With subheadings

  3. In serial lists

  4. As they can get

  5. A bit overwhelming to the point where

  6. The reader loses his or her interest


Emphasis can be influenced by your choice of font. Serif fonts, such as Times New
Roman and Garamond, have decorative ends that make the font easy to read. Sans serif
fonts, like Arial, lack these visual cues and often serve better as headers.


You can also vary the emphasis according to where you place information within a
sentence:



  • Maximum emphasis. Sales have increased across the United States because of our latest
    promotion efforts in our largest and most successful market.

  • Medium emphasis. Because of our latest promotion efforts in our largest and most
    successful market, sales have increased across the United States.

  • Minimum emphasis. The United States, which has experienced a sales increase, is our
    largest and most successful market.


The information at end of the sentence is what people often recall, and is therefore
normally considered the location of maximum emphasis. The second best position for
recall is the beginning of the sentence, while the middle of the sentence is the area with
the least recall. If you want to highlight a point, place it at the beginning or end of the
sentence, and if you want to deemphasize a point, the middle is your best option. [2]


Active versus Passive Voice


You want your writing to be engaging. Which sentence would you rather read?



  • A – All sales orders are processed daily by Mackenzie.

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