Leading with NLP

136 Leading with NLP

You cannot store knowledge, because it is created all the
time in response to the changing conditions. Computers can
only store knowledge about past conditions, which may be
useful, but is no substitute for intelligent people. Nor can
knowledge be treated as separate from the people who have
it. A computer is much easier to look after than a person.
When a person feels off colour or overworked, they will not
be able to be creative. Knowledge management is about
looking after and inspiring people. Leaders do this too.

Organizational Learning: Making the Rainbow

People extract information from data.

Data are all the possible facts, analyses and opinions.

Information is data relevant to the business. The more you

know about the business, the better filters you have.

Knowledge comes from connecting information to create

value, insight and foresight.

Action

Decisions

Difference between

present state and

desired state

Purpose

Feedback Knowledge

Value

Insight

Foresight

Information

People

making

connections

Data