Strategic Human Resource Management

(Barry) #1
Section Two

baggers and has been able to cope with tight labor markets
with these reliable and loyal employees.


Older workers also have provided an excellent source of
labor. Although many older workers are not interested in full-
time work, they appear to be interested in “fill-in” work of a
part-time nature if the jobs provide flexibility and are close to
home. The Senior Employment Service in New York and
Operation Able in Chicago provide examples of successful
employment of older workers. Companies such as Cigna,
Grumman, and Hewlett-Packard are already using innovative
approaches in staffing with older workers, frequently hiring
their own retirees. The Days Inn hotel chain has staffed
25 percent of its reservation workforce with older workers.^98


Interestingly, the reserve of female workers that provided
needed labor in the past has been depleted by their current
involvement in the labor force. Liberalized policies that would
allow greater immigration of skilled workers also are also being
viewed as a remedy for shortages of labor.^99


Unfortunately for unqualified workers, U.S. employers will
need entry-level workers whose skills are on par with global
standards. Peter Morrison has stated, “When today’s first-
graders reach adulthood they will compete within a global labor
market and will need intellectual skills and levels of education

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