Section FourFurther, such comments are more than just rhetoric at
Motorola. For example, the company is teaching automated
production concepts to its production employees, even those
who have previously performed only manual assembly work. In
this training, employees learn concepts of computer-integrated
manufacturing (CIM) and receive hands-on experience in
programming robots.^55 “One of Motorola’s goals is for
manufacturing employees at all levels to achieve literacy in
modern automated factory concepts.”^56 Similarly, Corning, Inc.
is investing heavily in training its employees, particularly as a
part of its efforts to improve quality. All of Corning’s employees
have received two days of training in quality, and each year
5 percent of each employee’s hours are devoted to training.
Corning is convinced that these investments in employee
training have paid off in improved quality.^57