Strategic Human Resource Management

Section Six

Level of Analysis

Another dimension of evaluation involves the level of analysis,
which is the level of aggregation or level within the
organizational structure. Tsui and Gomez-Mejia have identified
three levels of analysis in human resource management
evaluation: strategic, management, and operational. The
objective of evaluation at the strategic level is to determine
whether human resource policies and programs are consistent
with the company’s strategy. At the management level, the
focus is on control, such as the cost effectiveness of a benefit
program. At the operational level, the focus is on the quality of
human resource services and programs. Since there are
multiple constituencies at this level, the service provided and
level of satisfaction with the human resource department may
vary across these constituencies.^9

Criteria

In another comprehensive study, Anne Tsui identified criteria
by which the effectiveness of human resource departments can
be assessed. Her results emphasize that the various
constituencies of human resource departments have differing
views of the importance of the various services provided.
Results of factor analytic statistical procedures indicate that
there are five clear categories of effectiveness criteria for