Section Six
Conversely, an example of a process criterion could be
whether a unit meets affirmative action milestones according to
a schedule, such as completing a utilization analysis by the end
of the first quarter, conducting an availability analysis by the
end of the next quarter, and so on. Many managers experience
difficulties in defining objectives in terms of processes. When
they have difficulty in articulating a desired process by which
an activity should be performed, it is sometimes useful to
reverse the question and ask them if they can describe how the
activity should not be per-formed. Almost without exception,
they can describe how the activity should not be performed,
which then helps to stimulate and organize their thinking on
desired or efficient processes.
A matrix of these two categories of evaluative criteria are
presented in Figure 6-2, with separate breakdowns for
evaluations of the effectiveness of the company’s human
resources and the human resource management function itself.