Section Sixcommunication style differences, increase self-awareness, and
reduce biases through skill-building exercises. Leading
companies in this type of training include Hewlett-Packard and
Ortho Pharmaceuticals. Such training can be evaluated with the
approaches discussed earlier. A sixth suggestion is to
incorporate management of diversity into the company’s
performance evaluation and reward system so that those
managers doing a good job in this regard are rewarded.
Companies providing leadership in this area include Coca-Cola
and Exxon-Mobil.^81
Quality Readiness
Although total quality management (TQM) has received a great
deal of attention, the importance of the role of human resource
management is not well known. Christopher Hart and Leonard
Schlesinger have pointed out that TQM is relevant to the
evaluation of human resources in at least three respects:
- The quality that can be achieved by a company’s
workforce is in part determined by its motivation and
training. - The quality of the activities and services of the human
resource function are evaluated in TQM approaches.