Strategic Human Resource Management

Section Six

82. 7Hart, Christopher, and Leonard Schlesinger. “Total
    Quality Management and the Human Resource
    Professional: Applying the Baldrige Framework to
    Human Resources,” Human Resource Management
    30, no. 4 (1991): 433–54.


83. Hart and Schlesinger. “Total Quality Management and
    the Human Resource Professional: Applying
    the Baldrige Framework to Human Resources.”


84. Ibid., pp. 442–43.


85. Hart and Schlesinger. “Total Quality Management and
    the Human Resource Professional: Applying
    the Baldrige Framework to Human Resources.”


86. Ulrich, Brockbank, and Yeung. “Beyond Belief: A
    Benchmark for Human Resources,” p. 329.


87. Ulrich, Brockbank, and Yeung. “Beyond Belief: A
    Benchmark for Human Resources.”


88. Tsui. “Defining the Activities and Effectiveness of the
    Human Resource Department: A Multiple
    Constituency Approach,” p. 65.


89. Ulrich, Brockbank, and Yeung. “Beyond Belief: A
    Benchmark for Human Resources.”