Engage employee to create value
Measuring the connection between employee behaviours and business
performance is often difficult. Traditional measures of employee satisfaction
and commitment fail to link strongly with developments in business results
and often leave the HR professional as a poor cousin when business metrics
are used to monitor business performance.
One powerful HR measure which does enable the HR professional to link
employee behaviours with business performance is a metric called employee
engagement. Using a specialist employee survey tool it is possible to mea-
sure the employee behaviours which impact on business performance and
identify the key drivers of business performance improvement within a
business. Employee engagement:
differs by company;
is impacted by at least 16 different drivers in six broad categories;
not every driver applies to every person;
does impact financial results; and
can be measured and managed effectively.
Figure 2. 21 highlights the employee engagement model the six broad
categories and main areas which can impact engagement.