BODY LANGUAGE IN THE WORKPLACE

INDEX

Darling, Dudley, 169

Deaver, Michael K., 11

Denmark, 209

Dietrich, Marlene, 41

Disabilities, 32

Dominance, 84, 90

Dominance quotient (DQ), 146-49

chow time, 147-48

conversation, 147

on the job, 148

scoring the questions, 148-49

Downey, Morton, Jr., 14

Du Pont, 201

Eating, 5
Efron, Dr. David, 72
Ekman, Dr. Paul, 8, 123-26, 128,
131, 134
Eldad, Lieutenant, 61
Electrolux, 178
Elizabeth Arden cosmetics, 177—78
Embarrassment, 44
Empathy, 109-19
breaking the barriers, 116—17
children and, 110
concern and, 109
gender and, 115
Method acting and, 110-11, 112
natural, 115
reverse list, 117-18
role reversal, 113—15
self-empathy, 111-13
warning about, 118—19
Energy, 184-86
England, 207, 225-28
Enthusiasm, 184-86
Equal Employment Opportunity
Commission, 203
Equality, 88

Euphemisms, 45

Executive Television Workshop,

22

Eye contact, 58-66

culture and, 63-64, 129

between friends and acquain-

tances, 63

gender and, 62

head nod and, 64-66

job interview and, 163

lies and, 129

listening and, 58-60

"moral looking time," 61—63

refusal to make, 61—62

rules of the game, 61-64

between strangers, 61—63

"war of the eyes," 61

Eyes, 190-91

Face, 14

"unmatched," 131

Facial expressions, 8, 17—18

lies and, 123-28, 131

Fast talk, 44

Finland, 209-11

First impressions, 22

selling and, 180-82

First names, 23-24

Flattery, 182-83

Flexibility, 105-9

confidence and, 108—9

scenarios concerning, 107—

108

testing your, 106-8

views of, 106

France, 207, 211-12

Friendliness, 23

F & S Index of Corporations and In-

dustries, 159