BODY LANGUAGE IN THE WORKPLACE

INDEX

Law, 31-34
Leadership, 151-54
becoming a leader, 154-55
CEO, 151-52
the method, 152
the order, 153
scoring the questions, 153—54
Leaning forward or back, 81, 83
job interview and, 164-65
selling and, 179-80
Learning to risk, 100-105
Class-A risks, 103-5
Class-B risks, 103
Class-C risks, 102—3
easy risks, 101
face-to-face risks, 101—2
Lies, 120-34
acting and, 132
anger and, 131-32
autonomic nervous system and,
130-31
blinking and, 129
blushing or growing pale and, 130-
131
eye contact and, 129
eye pupil changes, 130
facial clues, 123-24
gestures and, 133—34
"gut feelings" about, 120-21
lie detector, 121-23
manipulators and, 134
mask and, 132—33
microexpressions and, 127-28
nervous fidgeting and, 134
smiles and, 124-26, 132
subliminal messages and, 127—28,
130
sweating and, 131
tears and, 130

time and, 131

timing and, 131

truth and, 133

"unmatched" face and, 131

Loneliness, 75, 113

Los Angeles Management Counselors

Association, 165

Love, 51

Low-key image, 195

McLuhan, Marshall, 14

Makeup, 28

job interviews and, 161

Making an impression, 9-11

Male and Female (Mead), 81

Manipulators, 134

Maniscalco, Louise, 27

Marchand, Philip, 14-15, 23

Mask, 14-22

control and, 20-22

defined, 14

Janus Factor, 16-17

lies and, 132

putting on the, 14-16

using the, 19-20

wearing the, 17-19

Massage, 54

Mathis, Robert, 199

Matz, Joyce, 28

Maytag, 178

Mead, Margaret, 11, 81

Melody, 41-42

Method acting, 110-11,

112

MGM, 230

Microexpressions, 127—28

Minorities, 32

"Morning in America" commercials,

12