Personally, I don’t mind the ’80s music that plays while I’m on hold with my
hosting company. It’s better than complete silence or a marketing message.
But it would be even better if the support rep picked up the phone within a
few seconds and was ready to help. That is ultimately the difference
between paying $40 per month for a dedicated server versus $400.
When the dust has settled, this might be a conversation worth having with
your boss — the one still sitting glumly by the phone, eyeing your frown,
and waiting for Bono to stop warbling.