Toyota Way Fieldbook : A Practical Guide for Implementing Toyota's 4Ps

Quality, Safety, and Environmental Standards

Quality standards are based on customer expectations that have to do with items

such as fit and finish, and establish the cosmetic requirements of a product.

Examples include:

◆ General appearance

◆ Color matching

◆ Deformities, abnormalities (rounded edges, depressions, etc.)

◆ Gaps or tolerances

◆ Surface quality

◆ Limitations of defect size and quantity

QUALITY - SAFETY- ENVIRONMENTAL

STANDARDS

STANDARD

SPECIFICATIONS

STANDARDPROCEDURES

STANDARDIZED WORK

OPERATOR

INSTRUCTION

Requirements defined outside

the organization

Internally defined methods to

support lean process

Internally defined

operational methods

General work methods defined

with an eye for waste

Detailed work methods
defined to develop operator
knowledge and skill

Figure 6-3. Relationship and purpose of standards

Quality Standards
Safety Standards
Environmental
Standards

Time

Temperatures

Pressures

Product Specs

TPS methods

Standard WIP

Kanban rules

Job Instruction Training

Highly Skilled Associates

Basic Method

Analysis Tool

Baseline for

Continuous

Improvement

Job Redesign

Work Standards Process Standards Standard Procedures

Eliminate Waste

Standardized Work

Figure 6-4. Relationship between standardized work and other standards

Chapter 6. Establish Standardized Processes and Procedures 119