Chapter 11. Develop Exceptional Team Associates 269
i. I feel as though I have been adequately trained for
my job.
ii. The method used to train here is effective.
iii. The person who trained me was a good trainer.
iv. My supervisor (or line leader) understands my job
and is able to train others.
v. People learn their own method of doing the work
here.
b. Make a specific plan to improve your training method.
i. Will Job Instruction Training be the primary training
methodology, or will you use another process?
ii. Develop a plan to develop the training skills of all
leaders.
iii. Include plans for ensuring that future leaders are
trained before becoming leaders.
iv. Complete employee surveys every six months to
verify the effectiveness of your plan.- Overall effectiveness of your selection, assimilation, and
training can be ascertained by measuring retention rate and
overall process capability (safety, quality, and productivity).
a. Based on these indicators, what is your assessment of
your process?
b. Identify specific steps that will be necessary to improve
in these areas.