111
Decide human capital
management (HCM) goalsIdentify measures required
and available
Peopleprocesses
HR functioneffectiveness
(HR
scorecard)
Employeeopinion data
Businessperformance
data
(balancedscorecard)
Employeeperformance
data
Humancapitalevaluation
Causal linksbetween
human
capital andbusinessperformance
Develop and implement
HCM strategy
Figure 8.1
Developing an HCM strategy