demand forecasting 159
Diageo 60
discretionary behaviour
and engagement 143
and strategic flexibility 38
discretionary effort 47
distinctive capabilities 24–25
double loop learning 179–80
Egg 57
employee engagement
defined 140
and discretionary behaviour 142
engaged employees 142–43
factors influencing 143–45
measuring 148
and organizational commitment
140–41
significance of 141
strategy 145–48
employee relations and HRM 195–96
employee relations strategy
background to 195
concerns of 194
defined 193–94
directions 194
formulation of 197–98
HRM approach to 195–96
policy options 197
employee resourcing strategy
bundling of 156
components of 156–57
integrating business and resourcing
strategies 155–56
objective 154–55
plans 161–63
retention strategy 163–67
and strategic HRM 155
employee value proposition 160–61
employee voice strategies 200–01
employee well-being 79
employer of choice 155, 173
engagementsee employee engagement
external fit 46
fit
external 46
horizontal fit 46
internal 46
and strategic HRM 1
vertical 46, 67–68
flexibility strategy 166
front line managers,see line managersGlaxoSmithKline 57
gamma change 136
group dynamics 135Harvard framework 6–7
high-commitment management 115
high-involvement management
approach 55–56
defined 55
high involvement work practice and
bundling 47
and high performance work systems
115
high-performance culture 122–23
high-performance management 55
high performance strategy
defined 115
development of 121–25
high-performance work practices,see
high-performance work system
high-performance work systems
aims 115
characteristics of 116–17
components of 117
defined 116
development of 123–25
impact of 117–21
horizontal fit 46
HR business partners, strategic role of
74, 78
HR directors, strategic role of 76–77
HR heads of functions, strategic role of
77–78
HR philosophies 8
HR specialists, strategic role of 1 75–78
human capital
defined 11
people as 15
human capital management
aims 108, 109, 112
defined 107–08
focus of 11
link with business strategy 108–09
measures 112–13242 l Subject index