and measurement 108
metrics 107, 108
role 114
strategy 109
human resource development 177
human resource management (HRM)
activities 9
aims 9–10, 11
and business values 16–17
characteristics 12–13
customer care 101
commitment-orientated nature of 15
defined 5
diversity of 13–14
and employee relations 16, 195–96
hard version 13
Harvard framework 6–7
and human capital management 11
and line managers 12
as a management-driven activity 16
matching model 6
moral values 17
morality of 19–20
and organizational effectiveness
10–11
and organizational performance
80–83
philosophy of 97
policy goals 10
practices impacting on performance
84
radical critique of 19
reservations about 17–19
soft version of 14
strategic nature of 14–15
unitary philosophy of 16
human resource planning
approaches to 159–60
defined 157
hard human resource planning 158
limitations 158–59
link to business planning 157–58
soft human resource planning 158
human resource (HR) strategies
content of 96–104
corporate social responsibility
130–31
criteria for 61–62
defined 53–54
development of 62–67
employee relations 193–98
employee resourcing 155–56
employee voice 200–01
engagement 145–48
high performance strategy 115,
121–25
horizontal integration or fit 67–68
human capital management 109–14
implementing 70–71
inside-out approach to development
64
integration of business and HR
strategies 67–68, 101–04
integrative processes 68
knowledge management 153
learning 165, 181–82
levels of 64–65
link to business strategy 64
options and choices 65
organization development 133
outside-in approach to development
64
overall 54–59
performance 99–101
purpose of 54
quality 101
retention 163–67
setting out the strategy 68–70
specific 59–61
talent management 173–74
human resource systems 8IDS 143
Industrial Relations Services 195
integrated strategic change 136
integration of business and HR
strategies 67–68, 101–04
integration of business and resourcing
strategies 155–56
intellectual capital 150
inter-group conflict resolution 135
intrinsic motivation 145
inside-out approach to HR strategy
development 64
integration of HR and business
strategies 67–68, 101
integration of HR strategies 68
internal fit 46Subject index l 243