Putting It All TogetherGestures: Be expressive but don't overdo it. Keep your fingers
closed when you gesture, your hands below chin level and
avoid arm or feet crossing.
Head Movement: Use Triple Nods when talking and Head
Tilt when listening. Keep your chin up.
Eye Contact: Give the amount of eye contact that makes
everyone feel comfortable. Unless looking at others is a cul-
tural no-no, lookers gain more credibility than non-lookers.
Posture: Lean forward when listening, stand straight when
speaking.
Territory: Stand as close as you feel comfortable. If the other
person moves back, don't step forward again.
Mirror: Subtly mirror the body language of others.