Preparing an answer:
- first practicing informal written communication with colleagues in the
counselling centre, in a succinct and clear manner, but warm and friendly at
the same time; - preparing and saving answers for Frequently Asked Questions – FAQ;
selecting and copying them for efficient time use; - constantly checking personal perceptions by consulting other colleagues;
- offering pertinent information, avoiding redundancy or unsolicited
information; - developing empathic relationship with the client, anticipating his/her reaction
to reading the answer; - simulating a certain level of interactivity by a moderate use of quotation in
the original message followed by the personal answer; - respecting web design principles in order to make sure that the important
aspects are the first to be perceived; - using common language, no acronyms, technical terms, omissions or spelling
errors, etc.
After e-mail information and counselling:
- keeping e-mail correspondence safe, since e-mail messages represent a
valuable means of communication from the point of view of professional
relationship and development.
Target population
Electronic means of information are first addressed to functionally literate people, but the
graphic and intuitive means are also understandable to people with rather intuitive
learning styles or even preschoolers and people with special needs.
Examples, exercises, case studies
PLOTEUS – European Educational Opportunities Portal (http://europa.eu.int/ploteus) is
a unitary instrument to explore learning offers in the European Union, launched in 2003.
It is developed and updated by the Euroguidance network with the support of the
European Commission. It aims to answer through relevant and accurate information the