170 Human Resources Management for Public and Nonprofi t Organizations
Exhibit 6.5. American Cancer Society Competencies (continued)
Disagrees Without Being Disagreeable
Confronts confl ict situations honestly and directly.
Manages confl ict effectively without personalizing it.Action Oriented
Is decisive.
Strives for brevity, clarity, and the simple solution when solving complex problems.
Advocates for staff equity/fairness.BUILD WINNING TEAMS
Attracts Talent
Attracts, selects, and values high - caliber people with diverse backgrounds
and experience.Develops People
Provides timely, candid feedback on performance via written performance
evaluations, memos, letters, etc.
Constructively coaches staff to improve performance.
Instills a meritocracy by tying rewards to results.Delegates Authority
Delegates fully and holds people accountable for outcomes.
Provides latitude to accomplish goals while staying within guidelines and
limitations.Builds Alliances
Cultivates active relationships inside and outside of one ’ s function and
encourages staff to do so.
Actively fosters collaboration with other organizations to further our Mission.INSPIRES TRUST
Organizational Credibility
Openly shares information with others as appropriate.
Always puts the interests of ACS [the American Cancer Society] ahead of
one ’ s personal agenda.