215Y
After you have read this chapter, you should be able to:
Understand the importance of performance management systems
to strategic human resources management
Understand the relationship of motivation to performance
management
Identify the major uses of performance evaluations
Describe the different types of evaluation instruments and the^
benefi ts of each
Identify the major sources of rater errors when conducting
evaluations
Be able to discuss the legal issues associated with performance
evaluationsT
he increasing demands for accountability made by the stakeholders of
public and nonprofi t organizations have focused greater attention on
performance management. As a result, agencies have begun to reevaluate
their performance management systems. Because employees are essential
to the delivery of quality services, performance evaluation is a critical
component of strategic human resources management (SHRM) in public