___Enterprising Occupations: First-Line Supervisors/Managers of Of! ce Workers
and supervise employees engaged in sales, inventory-
taking, reconciling cash receipts, or performing spe-
cifi c services such as pumping gasoline for customers.
Provide staff with assistance in performing diffi cult
or complicated duties. Plan and prepare work sched-
ules and assign employees to specifi c duties. Attend
company meetings to exchange product information
and coordinate work activities with other depart-
ments. Prepare sales and inventory reports for man-
agement and budget departments. Formulate pricing
policies on merchandise according to profi tability
requirements. Examine merchandise to ensure cor-
rect pricing and display and ensure that it functions
as advertised. Analyze details of sales territories to
assess their growth potential and to set quotas. Visit
retailers and sales representatives to promote prod-
ucts and gather information. Keep records pertain-
ing to purchases, sales, and requisitions. Coordinate
sales promotion activities and prepare merchandise
displays and advertising copy. Prepare rental or lease
agreements, specifying charges and payment pro-
cedures for use of machinery, tools, or other items.
Inventory stock and reorder when inventories drop
to specifi ed levels. Examine products purchased for
resale or received for storage to determine product
condition.
GOE—Interest Area/Cluster: 14. Retail and
Wholesale Sales and Service. Work Group: 14.01.
Managerial Work in Retail/Wholesale Sales and Ser-
vice. Other Jobs in " is Work Group: Advertising
and Promotions Managers; First-Line Supervisors/
Managers of Retail Sales Workers; Funeral Direc-
tors; Marketing Managers; Property, Real Estate,
and Community Association Managers; Purchasing
Managers; Sales Managers.
Skills: Management of Personnel Resources; Negoti-
ation; Persuasion; Time Management; Social Percep-
tiveness; Operations Analysis; Monitoring; Judgment
and Decision Making.
Education and Training Programs: General Mer-
chandising, Sales, and Related Marketing Opera-
tions, Other; Special Products Marketing Operations;
Specialized Merchandising, Sales, and Related Mar-
keting Operations, Other; Business, Management,
Marketing, and Related Support Services, Other.
Related Knowledge/Courses: Sales and Marketing;
Economics and Accounting; Personnel and Human
Resources; Administration and Management; Math-
ematics; Education and Training.
Work Environment: Indoors; noisy.First-Line Supervisors/Managers of
Of! ce and Administrative Support
Workers
! Personality Code: ECS
! Education/Training Required: Work
experience in a related occupation
! Annual Earnings: $44,650
! Beginning Wage: $27,190
! Earnings Growth Potential: Medium
! Growth: 5.8%
! Annual Job Openings: 138,420
! Self-Employed: 1.6%
! Part-Time: 7.9%Supervise and coordinate the activities of clerical
and administrative support workers. Resolve cus-
tomer complaints and answer customers’ questions
regarding policies and procedures. Supervise the
work of offi ce, administrative, or customer service
employees to ensure adherence to quality standards,
deadlines, and proper procedures, correcting errors
or problems. Provide employees with guidance in
handling diffi cult or complex problems and in resolv-
ing escalated complaints or disputes. Implement cor-
porate and departmental policies, procedures, and
service standards in conjunction with management.
Discuss job performance problems with employees to
identify causes and issues and to work on resolving
problems. Train and instruct employees in job duties
and company policies or arrange for training to be
provided. Evaluate employees’ job performance and
conformance to regulations and recommend appro-
priate personnel action. Recruit, interview, and select
employees. Review records and reports pertaining to
activities such as production, payroll, and shipping to Enterprising–F