Part IV: Descriptions of the 50 Best Jobs for Each Personality Type ___
verify details, monitor work activities, and evaluate
performance. Interpret and communicate work pro-
cedures and company policies to staff. Prepare and
issue work schedules, deadlines, and duty assignments
of offi ce or administrative staff. Maintain records per-
taining to inventory, personnel, orders, supplies, and
machine maintenance. Compute fi gures such as bal-
ances, totals, and commissions. Research, compile,
and prepare reports, manuals, correspondence, and
other information required by management or gov-
ernmental agencies. Coordinate activities with other
supervisory personnel and with other work units or
departments. Analyze fi nancial activities of establish-
ments or departments and provide input into bud-
get planning and preparation processes. Develop or
update procedures, policies, and standards. Make
recommendations to management concerning such
issues as staffi ng decisions and procedural changes.
Consult with managers and other personnel to resolve
problems in areas such as equipment performance,
output quality, and work schedules. Participate in the
work of subordinates to facilitate productivity or to
overcome diffi cult aspects of work.
GOE—Interest Area/Cluster: 04. Business and
Administration. Work Group: 04.02. Managerial
Work in Bu sine ss Det a i l. Other Jobs in " is Work
Group: Administrative Services Managers; First-Line
Supervisors/Managers of Housekeeping and Janito-
rial Workers; Meeting and Convention Planners.
Skills: Management of Personnel Resources; Man-
agement of Financial Resources; Negotiation; Man-
agement of Material Resources; Monitoring; Service
Orientation; Persuasion; Judgment and Decision
Making.
Education and Training Programs: No related
CIP programs; this job is learned through work
experience in a related occupation. Related Knowl-
edge/Courses: Clerical Practices; Economics and
Accounting; Administration and Management; Per-
sonnel and Human Resources; Customer and Per-
sonal Service; Education and Training.
Work Environment: Indoors; noisy; sitting.
First-Line Supervisors/Managers of
Personal Service Workers
! Personality Code: ECS
! Education/Training Required: Work
experience in a related occupation
! Annual Earnings: $33,900
! Beginning Wage: $20,820
! Earnings Growth Potential: Medium
! Growth: 15.5%
! Annual Job Openings: 37,555
! Self-Employed: 38.6%
! Part-Time: 15.8%Supervise and coordinate activities of personal
service workers such as fl ight attendants, hair-
dressers, or caddies. Requisition necessary supplies,
equipment, and services. Inform workers about inter-
ests and special needs of specifi c groups. Participate
in continuing education to stay abreast of industry
trends and developments. Meet with managers and
other supervisors to stay informed of changes aff ect-
ing operations. Collaborate with staff members to
plan and develop programs of events, schedules of
activities, or menus. Train workers in proper oper-
ational procedures and functions, and explain com-
pany policies. Furnish customers with information
on events and activities. Resolve customer complaints
regarding worker performance and services rendered.
Analyze and record personnel and operational data,
and write related activity reports. Observe and eval-
uate workers’ appearance and performance to ensure
quality service and compliance with specifi cations.
Inspect work areas and operating equipment to ensure
conformance to established standards in areas such as
cleanliness and maintenance. Direct and coordinate
the activities of workers such as fl ight attendants,
hotel staff , or hair stylists. Assign work schedules,
following work requirements, to ensure quality and
timely delivery of service. Apply customer/guest feed-
back to service improvement eff orts. Direct market-
ing, advertising, and other customer recruitment
eff orts. Take disciplinary action to address perfor-
mance problems. Recruit and hire staff members.