Part IV: Descriptions of the 50 Best Jobs for Each Personality Type _______________________________for merchandise or materials and send them to the
proper departments to be fi lled. Process and prepare
memos, correspondence, travel vouchers, or other
documents. Schedule space and equipment for spe-
cial programs and prepare lists of participants. Enroll
individuals to participate in programs and notify
them of their acceptance. Conduct tours or deliver
talks describing features of public facility such as a
historic site or national park. Perform duties such as
taking care of plants and straightening magazines to
maintain lobby or reception area.
GOE—Interest Area/Cluster: 14. Retail and
Wholesale Sales and Service. Work Group: 14.0 6.
Customer Service. Other Jobs in " is Work Group:
Cashiers; Counter and Rental Clerks; Customer Ser-
vice Representatives; Gaming Cage Workers; Gam-
ing Change Persons and Booth Cashiers; Order
Clerks.
Skills: Active Listening; Service Orientation; Writ-
ing; Social Perceptiveness; Reading Comprehension.
Education and Training Programs: Health Unit
Coordinator/Ward Clerk; Medical Reception/Recep-
tionist; Receptionist; General Offi ce Occupations
and Clerical Services. Related Knowledge/Courses:
Clerical Practices; Customer and Personal Service;
Computers and Electronics.
Work Env ironment : Indoors; sitting; repetitive
motions.Receptionists and Information Clerks .............................
! Personality Code: CES! Education/Training Required: Short-term
on-the-job training
! Annual Earnings: $23,710
! Beginning Wage: $16,290
! Earnings Growth Potential: Low
! Growth: 17.2%
! Annual Job Openings: 334,124
! Self-Employed: 1.4%
! Part-Time: 31.7%
Answer inquiries and obtain information for gen-
eral public, customers, visitors, and other inter-
ested parties. Provide information regarding
activities conducted at establishment and location
of departments, offi ces, and employees within
organization. Operate telephone switchboard to
answer, screen, and forward calls, providing informa-
tion, taking messages, and scheduling appointments.
Receive payment and record receipts for services.
Perform administrative support tasks such as proof-
reading, transcribing handwritten information, and
operating calculators or computers to work with pay
records, invoices, balance sheets, and other docu-
ments. Greet persons entering establishment, deter-
mine nature and purpose of visit, and direct or escort
them to specifi c destinations. Hear and resolve com-
plaints from customers and public. File and maintain
records. Transmit information or documents to cus-
tomers, using computer, mail, or facsimile machine.
Schedule appointments and maintain and update
appointment calendars. Analyze data to determine
answers to questions from customers or members
of the public. Provide information about establish-
ment such as location of departments or offi ces,
employees within the organization, or services pro-
vided. Keep a current record of staff members’ where-
abouts and availability. Collect, sort, distribute, and
prepare mail, messages, and courier deliveries. Cal-
culate and quote rates for tours, stocks, insurance
policies, or other products and services. Take orders