- Creativity and innovation is encouraged by the management
- Interactive processes with its environment exist
- Continuous skill development of the employees for keeping the organization
upgraded is a priority - Participatory decision-making approach by the management is practiced
- Two way feedback is used
- Employee empowerment is ensured to the extent that they have control over
their work - Commitment and motivation among the employees is high
- Knowledge management approach is used in business process
- Team work management techniques are followed in most of the assignments
The organizations identified for the learning organizations category included
either nine or all the ten of the above listed characteristics and were coded as category A.
The organizations identified as conventional organizations, were found to lack more than
half of the above given characteristics i.e. five to six of the above listed characteristics,
and these were coded as category B.
- Organization A : Learning Organizations
- Organization B : Conventional Organizations
In category A, four organizations were selected in order to get a sample size that
would adequately explain the results of the study. These organizations were mostly
multinational organizations with set standards of quality in services and products. These
organizations operate in a culturally diverse environment and they had maintained their
world wide credibility in their area of business. Two of these organizations had recently
passed through partial reengineering process in business either in HR or in other business
process. The initial interviews and participants observation confirmed the existence of the
above listed characteristics. In one of these organizations, employee development plans
were individually designed for each employee. Their management patterns reflected that
mostly tasks are assigned in teams and employees had greater liberty of adopting work
patterns that suits them the best.