management, and is in the form their formal and informal performance appraisal of the
employees. This reflects that work environment is not that significant in category B
context. A Research Officer in category B says that he uses the information for self
satisfaction, career development and for departmental record. There were very few
responses on quality of work in category B, as one of the Range Office says “I use the
feedback information to improve my efficiency, output and quality of my work”.
The uses highlighted in the table include– better focus on work, resolve work
related issues, source of motivation for performing better, rectification of errors,
improvement of performance and devising work related strategy. All these relates to
individual work performance and enhancing individuals’ capabilities. A child
participation Officer working for the category A organization comments about the use of
feedback information as “I use it for bringing improvement in me and my work”.
An interesting revelation from the table is that both the category has shown
almost similar use of the information gained through feedback. According to a
Receptionist working with category A organization as “I use the feedback to correct my
mistakes. And from positive feedback I get more motivated towards my work”. A medical
doctor of category B says that “I use it for not repeating the mistake which I have done
before”. But it was also noticed that in category B no response was received for
motivating to improve performance as expected by the seniors. This could be understood
with reference to table 4.3, where for category B the responses are clustered at annual
appraisal, which has little role in motivating employees and more in taking decision by
the seniors. Compare to this a staff member of category A says that, “I use feedback to
improve my weak areas of performance”. A project Coordinator of category A says “I
was motivated by the positive feedback from my seniors. It helped me further polish my
professional skills and I try my best to contribute maximum towards the organization’s
objectives”.
H:2: The higher is the dependence on knowledge based strategy in business, the higher
are the efforts to promote individual development