A generic framework is required that allows individuals at grass roots level to
understand the dynamics competitive forces and how they can contribute to
the ongoing dialogue to improve the firm's competitive standing. (Hosely,
Lau, Levy & Tan, 1994).In this context Senge says that understanding dynamic complexity would be
possible if we look for “Circles of Causality”. Understanding circles of causality would
require understanding the forces associated with the three main important factors of every
process:
- Amplifying feedback
- Stabilizing feedback
- Delay
Feedback is an engine of growth as well as an engine of decline (Senge, 1990).
Gerard Discusses the system thinking as “the learning cycle from system view is
explained using feedback as a basic framework” (1996). An appropriate feedback acts as
a reinforcing agent and therefore amplifies progress towards growth. Though feedback
helps you achieve your purpose but at the same time applying feedback without
evaluating it could result in negative impact on the process. The positive or negative
impact of the feedback cannot be known right away as things happen at its own pace. At
this point, stabilizing feedback is a factor which helps you control the feedback process.
The resistance to the process is there but the individuals are unable to perceive its very
presence, therefore, pushing hard to make things happen would deflect our effort in
another direction. At this point delay is another important factor that helps you
understand the impact of a process. Thing eventually happens and pushing harder to
make things happen quickly would simply result in performance of unnecessary actions
on our part and result in destabilizing the situation (Senge, 1990). This means we should
wait for the result to be prominent and only then plan our further actions.