- Informed Decision-making: A learning organization feeds on the flow of
information through its system. Information is collected from different sources in the
form of recorded data and the feedback from the staff. This process is usually called
participatory decision-making as employee involvement in the form of feedback is its
source. Leadership in a learning organization can not pass decision on using ones own
free will instead one is held accountable for what one decides for the organization. It is
because of this that the leader seeks to get information from variety of sources and
involves the other employees. The leader is then required to communicate that decision to
all the staff so that they are able to perform their role accordingly. - Mediator: In a learning organization individual freedom is a prerequisite for
any process, so this may lead to frequent conflicts among the individuals as the
possibility is quite strong that every one imposes their views. In this situation
understanding the difference of opinion and at the same time retaining the sanctity of the
individual freedom becomes the responsibility of the leader. For the purpose one is
required to anticipate such conflicts and should posses the capability to avert those
conflicts before they grow strong enough to damage the system. In this process the
leaders instead of forcing the individuals to conformity, is supposed to create consensus
among them. - Facilitator: The basic concept of building shared vision, team learning and
system thinking is all associated with the facilitation role of the leadership. The leader or
managers in a learning organization should not dictate their views to the employees,
instead they are required to listen and understand the views of the employees and try to
harmonize those views with the organizational needs. Employees are responsible for
controlling their task but facilitating their task is the role of the leader.
While building a shared vision among the employees the managers facilitates the
process such that all the employees could merge their vision and are able to develop the
organizational vision. The process is not easy as the leader or the manager has to enable
the convergence of the divergent views thus forming a bigger picture. This could only be