learning organization when the decision making process is initiated, the employees are
involved and their feedback is sought. Another reason for employees’ involvement is that
those employees, who are thought to be actively involved in the process, have all the
necessary information for making an appropriate decision.
- Two-way Feedback
As learning is not only limited to employees only, therefore, it is not only the
employee who receives feedback from the manager, but the manger also gets feedback
from the employees. Gerard (1997) establishes that “Feedback is at the heart of individual
and group learning”. The communication system is so designed that upward and
downward movement of the feedback is possible. The manager also learns about his work
through the feedback from the employee. This helps him to adapt his pattern of work.
Though it is a difficult job to differentiate between a healthy feedback and a misleading
one, but here the manager’s analytical skills come into play to solve the problem. Tyson
(2003) suggests that for a senior management to operate effectively through teams, it is
important that an open dialogue with the team members is allowed in order to fully
understand the organizational issues. - Employee Empowerment
Empowerment means to give someone the power to influence a specific situation.
Employee empowerment does not mean that employees get the power to do anything
within the organization. This means that employees are made in-charge of their work
supervision. In setting the employee related policies the organization gives representative
right to the employee, so that their views and needs are attended properly. Some
managers may be reluctant to such strategies but this kind of strategy is very instrumental
in achieving employee satisfaction. According to Rinke(2004) “winning managers invest
in their team members by telling them more than they want to know, empowering them
and providing them with the tools that will enable hem to stay on track”.