- Control
It is a regulation mechanism control is usually understood as the ability of influencing the
behavior of other members of the organization in accordance with the organizational
need. Control is requires to insure that the performance of the organizational staff is
directed towards achieving the set targets. As the exercise of control require continuous
monitoring of performance and activities which means collecting information and
feedback about all the constituents of the process. Without monitoring, control would
have little effect as a corrective technique. This has been explained by Gautham and
Batra(1995) as:
Information is a key parameter for exercising control. A typical control
situation involves a feedback loop where in the actual outcome of certain
organizational actions is compared with the desired outcome and the
resultant gap is used o trigger changes in the organizational actions.
Similarly, the feed forward mode of control involves changing the
organizations plans of action based on the gap between anticipated and
desired outcomes of organizational actions. Both these modes control
require information on the results of typical organizational actions, in
terms of actual or likely degree of goal achievement. ( p.61).The above comments reflect that during the different processes of the
organization a vast variety of information is required at every stage for different
activities. The processes also show that the flow of information is not only from top to
bottom but also from bottom to top.
2.6.2.1. Information flow during learning activity...
In the process of learning knowledge is transferred in the form of information that flows
from a source to the individuals where learning is taking place. According to Stewart
(1999), information flows in all directions within the organization. The need to know is
what encourages the use of information. The further adds that reciprocal information
exchange takes place either formally or in formally. Formal information flow takes place