Chapter 7 – Developer
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Activity
Step 1
Make a list of the situations you will try using a map in the next 12 months.Step 2
Think of a conflict situation you are currently engaged in. Follow the mapping
steps to find a solution to the conflict.Readings
Cloke, K., & Goldsmith, J. (2000). Conflict resolution that reaps great rewards. The Journal for
Quality and Participation, 23(3), 27–30.
(This article provides a 'positive' perspective on conflict and suggests several strategies for
dealing with organisational conflict.)
Quinn, R. E., Faerman, S. R., Thompson, M. P., McGrath, M. R., & St. Clair, L. S. (2007).
Becoming a master manager: A competing values approach (4th ed.). Hoboken, NJ: Wiley.