Web User - UK (2019-08-07)

72 7 - 20August 2019

Spotifystopped my PC
shutting down
Like the winner ofyour
Star Email in Issue479, I
discovered Spotify
throughyour magazine.
However, I accidentally
discovered something
surprising about the program,too.
When shutting downmy PC, a
message flashed up brieflystating that
Spotifywas pr eventing the operation.
This was strange because I hadn’t been
using the program.When I next booted
up, I checked theStartup section in the
Task Manager and therewas Spotify.
Even more surprising is that itwas
showing high disk usageeven thoughI
hadn’t downloaded anything. I decided
it was timeto disable it!
J Zarach, Market Drayton

Whycan’t Microsoft get
updates right?
I purchased Issue478 of your magazine
(bit.ly/webuser4 78 ) after seeing ‘Install
the Windows 10 May Update’ on the
cover. Silly me.
Followingyour instructions, I opened
the Microsoftwebsite using the bit.ly
link, and Microsoftconfirmed thatmy PC
was suitablefor the update. After

downloading it, whichtook about two

hours, I thenstarted the installation.This

took three hoursto get to 30%, then

stopped and displayed the message:

“uninstalling changes madeto your PC”.

After another hour, the PCrestarted

without the update.

Foolishly, I decidedto give the update

another try the next day in case itwas

just a glitch, but the same thing

happened.That’s 12 hours ofmy life I’ll

never get back! Canyou please ask

Microsoft why it’s incapable of producing

a Windows update that works?

I’d lo ve to use an operating system that

doesn’t involve all this time-wasting. I

installed Google ChromeOS on my wife’ s

laptop because shewas sick ofWindows

interrupting her with updates. I would do

the same, but I don’twant Googleto

trackmy every move,

This problemwas highlighted inyour

‘Who’swatching you online’cover

feature in the same issue ofyour

1

3

5

2

4

6

Quiz Answers: Issue 480

Cornwall

Dorset

Bridgend

Wrexham

Antrim

The Isles of Scilly

I

was interested to read your

news story in Issue 479

about the new service that

lets you get aPAC code by

text message (‘You can now

switch mobile provider by text

message’,bit.ly/webuser4 79 ).

My existingcontract with

Three terminates at the end of

August, so Ifound out how

much itwould cost to te rminate

early.Then I sent atext, as described

in your article.

The text was quickly acknowledged,

but rather thanreceiving aPAC code I

was directedto Th ree’s customer

serviceteam in India. An agent then

spent 30 minutes ignoringmy request

and tryingto sell me new services. In

the end I became angry.The agent

Three won’t give me my switching code

told me aPAC code would be sent within

an hour, but it never arrived.

The next day I visited a localThree

shop, where Iwas told that they had

no authorityto issue acode and that

I’d ha ve to co ntact India again.When I

did so, Iface d the same bullying and

terminated the call.

This is precisely the sort of behaviour

the new service is supposedto prevent.

Should Ireport this abuseto Ofcom?

Tony Steele, via email

Web Usersays:Three is one of the

mobile networks that signed upfor

Ofcom’s Text-to-Switch service, so it

should have givenyou your PAC code

via text message without argument.

However, thesystem has only just

been introduced, so it’s possible that

there arestill a few teething problems.

Ofcom’s rulesstate thatThree must

issueyour PAC within twoworking

days of your request or give areason

for not doing so. Ifyou continueto

have trouble obtainingyour PAC

code, you cancomplainto Ofcom

by phoning0300 123 3000 or filling

in the online monitoringform at

bit.ly/ofcom481.

Star Email

You can let us know your views via:

[email protected]. uk,www.face book.com/webusermagazine

Inbox andwww.twitter.com/webusermagazine

Back

Issues

disc

winner

WINNER!

Welldone

toBarry

Morganwho

winsaWeb

UserBack

IssuesDisc

Firefox

WIKIPEDIA ARTICLE