In evaluating team performance, perhaps through a de-briefing
session after a particular project, the performance of the team as a
whole in relation to the task can be examined:- Has it been a success, a partial success or a failure?
- Can lessons be learnt?
- Can action be taken to improve performance?
- What feedback can be given to ensureimprovement?
The evaluation of the team is helpful in trying to build it into a high-
performance one where the hallmarks are:- clear realistic objectives
- shared sense of purpose
- best use of resources
- atmosphere of openness
- handles failure
- rides out the storms.
In appraising and training individuals, the following agenda can be used:- Past performance
- Future work to be done: targets, priorities, standards and
strategies - Matching perceptions of what can be expected by each party
of the other in order to achieve a good working relationship - Improving skill, knowledge, behaviour.
Some tips in handling appraisals:- Have all necessary data available
- Put the other person at ease
- Control pace and direction of the interview
- Listen... listen... listen
136 The John Adair Handbook of Management and Leadership