Management &
Management Principles Education Review 577
FOUNDATIONS
Mission Organization’s purpose
Goals Organization’s broad, long-term ambitions
Objectives Directives that describe how a goal will be achieved. Should be SMAART:
Specific
Measurable
Achievable
Agreed-upon
Realistic
Time-boundPROCESSES
Planning Establishing goals & objectives, formulating policies to carry out objectives.
Organizing Coordinating resources to achieve plans. Defining working relationships, including line of authority & workflow.
Directing Communicating, motivating, delegating, & coaching. Creating a climate that meets the needs of individuals & the organization.
Controlling Defining standards of performance, developing a reporting system, & taking corrective action when necessary.