Stress and Violence in the Workplace: theory and Practice ● 155Leka, Stavroula, and Aditya Jain. 2010. Health Impact of Psychosocial Hazards at Work:
An Overview. Geneva: World Health Organization. http://whqlibdoc.who.int/
publications/2010/9789241500272_eng.pdf.
Lewin, Roger, and Birute Regine. 2000. The Soul at Work: Embracing Complexity
Science for Business Success. New York: Simon and Schuster.
Liefooghe, Andreas, and Kate Mackenzie Davey. 2010. “The Language and Organization
of Bullying at Work.” Administrative Theory and Praxis 32 (1): 71–95. doi:10.2753/
ATP1084-1806320104.
Littlechild, Brian. 2005. “The Stresses Arising from Violence, Threats and Aggression
against Child Protection Social Workers.” Journal of Social Work 5 (1): 61–82.
doi:10.1177/1468017305051240.
Lowe, Tony B., and Wynne S. Korr. 2007. “Workplace Safety Policies in Mental
Health Settings.” Journal of Workplace Behavioral Health 22 (4): 29–47. doi:
10.1080/15555240802157130.
Ludick, Marné, Daleen Alexander, and Teresa Carmichael. 2007. “Vicarious Trauma-
tisation: Secondary Traumatic Stress Levels in Claims Workers in the Short-Term
Insurance Industry in South Africa.” Problems and Perspectives in Management
5 (3): 99–110. http://businessperspectives.org/component/option,com_journals/
task,journal/ id,3/Itemid,74/.
Lutgen-Sandvik, Pamela, Gary Namie, and Ruth Namie. 2009. “Workplace Bullying:
Causes, Consequences, and Corrections.” In Destructive Organizational Communi-
cation: Processes, Consequences, and Constructive Ways of Organizing, edited by Pamela
Lutgen-Sandvik and Beverly Davenport Sypher, 27–52. New York: Routledge.
Maslach, Christina, and Michael P. Leiter. 1997. The Truth about Burnout: How
Organizations Cause Personal Stress and What to Do About It. San Francisco, CA:
Jossey-Bass.
McCann, I. Lisa, and Laurie A. Pearlman. 1990. “Vicarious Traumatization: A Frame-
work for Understanding the Psychological Effects of Working with Victims.” Journal
of Traumatic Stress 3 (1): 131–149. doi:10.1007/BF00975140.
Namie, Gary, and Ruth Namie. 2009. The Bully at Work: What You Can Do to Stop the
Hurt and Reclaim Your Dignity on the Job. Naperville, IL: Sourcebooks.
———. 2011. The Bully-Free Workplace: Stop Jerks, Weasels, and Snakes from Killing
Your Organization. Hoboken, NJ: John Wiley and Sons.
Quine, Lyn. 1999. “Workplace Bullying in NHS Community Trust: Staff Question-
naire Survey.” British Medical Journal 318 (7178): 228–232. doi:10.1136/
bmj.318.7178.228.
Ramsbotham, Oliver, Tom Woodhouse, and Hugh Miall. 2011. Contemporary
Conflict Resolution. 3rd ed. Cambridge: Polity Press.
Rhodes, Carl, Alison Pullen, Margaret H. Vickers, Stewart R. Clegg, and Alexandra
Pitsis. 2010. “Violence and Workplace Bullying: What Are an Organization’s
Ethical Responsibilities?” Administrative Theory and Praxis 32 (1): 96–115. doi:
10.2753/ATP1084-1806320105.
Rothschild, Babette, and Marjorie L. Rand. 2006. Help for the Helper: The Psycho-
physiology of Compassion Fatigue and Vicarious Trauma. New York: W. W. Norton.