2019-08-01_Macworld

August 2019 • Macworld 107

HELP DESK

Apple advises in a support note at

fave.co/2Lca3C2 a series of actions you should

take, that can be summarized as a cascading order.

Try an item and then try to use Empty Trash:

• Quittheapp


• RestarttheMacnormally.


• Restart the Mac in Safe Mode, delete startup
  items that might be the problem, then restart
  normally.


• Start up with macOS Recovery and use Disk
  Utility to repair the drive.

You can also use the Terminal command lsof,

which tracks all files in use by even the lowest of

low-levelpartsofthesystem.InTerminal,type

lsof | grep -i followed by a space and part

of the file name, and see if it shows what app or

system component still has its hooks in.

Sometimes, though, a file just doesn’t want

to go, and you’ve done everything else. There’s

a last-resort method you can use: Delete

Immediately. Apple added this option in El Capitan

Within the Trash folder,
you can delete items