August 2019 • Macworld 125HELP DESKexperiencing, iTunes now properly recognizes
your iOS device. Other people have had a harder
time of it, but there are more possibilities you can
try before resorting to restoring your iPhone or
iPad, especially when you’re see no errors except
from iTunes.
- RestartyouriPhone.
- RestartyourMac.
- Reinstall iTunes from Apple’s official iTunes
download page (fave.co/2LIjOYg). (This won’t
erase your iTunes media files.)
You can also create a new account in macOS
to test if the problem is your device or iTunes in
your main account. Log into this other account,
plug in your iOS device, and see if iTunes
recognizes it and shows its contents. If so, the