126 Macworld • August 2019HELP DESK
problem isn’t the phone or tablet. This may point
to a file corruption issue.
Some iOS device owners have tried all of the
above, and still experienced problems. In some of
those cases, deleting a song from the Music app
appears to rebuild an internal iOS directory, which
eliminates the problem the next time the phone is
connected to iTunes.
Finally, in what appears to be a very small
number of cases in which the iOS device works on
its own, but iTunes produces this error, you will have
to restore your iPhone or iPad to get the message
to stop appearing and use your device with iTunes.
Because iTunes won’t recognize your device,
you need to make a backup with iCloud. If you have
iCloud backup already enabled:1.LaunchSettings.
2.TapyournameandtheniCloud>iCloudBackup.
3.Tap Back Up Now.However, if you haven’t turned on iCloud backup,
check that you have enough iCloud storage before
enabling backup.1.LaunchSettings.
2.Tap your name and then iCloud. See how much
storage remains in the iCloud storage visualizer
attop.
3.If you need more storage to back up your device,
tap Manage Storage and then tap Change
Storage Plan. Follow prompts to upgrade.