The Analysis and Evaluation of Public Expenditure: The PPB System,Vol 1,
US Washington, DC: Government Printing Office, pp. 59–73.
Buxbaum, P. A. 1995. Some food for thought. Distribution,94(1), 12.
Corstjens, J. and Corstjens, M. 1995. Store Wars: The Battle for Mindspace and
Shelfspace,Wiley, Chichester.
Cortada, J. W. 1993. TQM for Sales and Marketing Management,McGraw-Hill,
Inc., New York.
Crosby, P. B. 1979. Quality Is Free: The Art of Making Quality Certain,McGraw-
Hill, Inc., New York.
Dahlman, C. J. 1979. The problem of externality. J. Law and Economics,22 (1):
141–162.
Dittus, K. and Hillers, V. 1993. Consumer trust and behavior related to pesticides.
Food Technology,July, 87–89.
Dittus, K. M. and Hillers, V. N. 1996. Attitudes about the nutritional benefits and
pesticide-exposure risks from fruit and vegetable consumption. Family and
Consumer Sciences Research Journal,4(2), June, 406–421.
Deming, W. E. 1986. Out of the Crisis, 2 ndEd., MIT Center for Advanced Engi-
neering Study, Cambridge, MA.
Downey, W. D. 1996. The challenge of food and agri products supply chains, in
Proceedings of the 2nd International Conference on Chain Management in
Agri- and Food Business,Trienekens, J. H. and Zuurbier, P. J. P., eds., De-
partment of Management Studies, Wageningen Agricultural University, May,
pp. 3–13.
Evans, G. N., Naim, M. M., and Towill, D. R. 1993. Dynamic supply chain per-
formance: assessing the impact of information systems. J. Logistics Informa-
tion Management,6(4): 15–25.
FMI, Food Marketing Institute. 1993. Efficient Consumer Response.Washington,
DC.
Grunert, K. G. 1996. Research on Agri-Chain Competence and Consumer Behav-
iour. Presented at EU-Workshop on Agri-Chain Competence: Learning from
Other Chains. ‘s-Hertogenbosch, The Netherlands, March, 23 p.
Handersson, H. 1995. Developing Relationships in Business Networks,Routledge,
London.
Harland, C. 1995. The dynamics of customer dissatisfaction in supply chains. Int.
J. Production Planning Control,6(3): 209–217.
Ishikawa, K. 1985. What Is Total Quality Control? The Japanese Way.Translated
by Lu, D. J., Englewood Cliffs, Prentice Hall, NJ.
Juran, J. M. 1989. Juran on Leadership for Quality: An Executive Handbook,Free
Press, New York.
Kotler, P. and Armstrong, G. 1991. Principles of Marketing, 5 thed., Prentice-Hall
International Editions, Englewood-Cliffs, NJ.
Loader, R. 1996. Transaction costs and relationships in agri-food systems, in Pro-
ceedings of the 2nd International Conference on Chain Management in Agri-
References 265