52 asiaSpa India January-February 2015

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COVER STORY

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mmaculately dressed with not a hair out of place

and an unmistakable glow to her skin, Nisha

Javeri looks every bit the lifestyle connoisseur

she is. As the owner of the beautiful standalone

day spa, Myrah Spa in Mumbai, her clientele

includes the who’s who of the country. Actors

such as Sonam Kapoor, Deepika Padukone, Alia

Bhatt and Sushant Singh Rajput are regulars at

Myrah and vouch for the treatments offered.

However, Nisha remains unfazed with all the

success and is as humble as she can be. As she

explains, “Owning a spa has nothing to do with

your status because there are times when we

have had staff related issues, and I am literally

at the reception answering phone calls. Over

the years, I have even made bills for clients,

answered phones and also checked in and

checked out our guests.”

Road to success

A keen fi tness enthusiast, when the time came

to establish her own business, launching her

own spa was the most natural choice for Nisha.

Once the decision was made, and the property

selected, she dived into the spa business

heads on. Arming herself with some of the

most renowned degrees in beauty and spa

such as CIDESCO and CIBTAC, she empowered

herself with knowledge on the workings of the

body, the skin, various therapies, facials, the

endocrine, and also the usage of different types

of equipment. “There have been some snags

on the way such as staff related issues as the

attrition rate in this industry is very high. It is

disheartening when after such rigorous training,

we lose our key people to some upcoming spa,

which may or may not exist later,” says Nisha.

“However, our effort for the employees remains

professional,” she adds.

Sharing the wealth of her knowledge

Coming to the subject of the training, even

trained therapists must undergo a compulsory

stipulated training period. Also, to make the

learning easy, standard operating procedures

are documented in a video format allowing the

therapists to learn the therapy strokes effi ciently.

When it’s time for the therapists to be reviewed

and put on the fl oor, Nisha, tests them herself.

If during the course of a massage, she fi nds

them going wrong somewhere, Nisha is quick to

jump off the massage bed, don a bathrobe and

demonstrate on the very same therapist the right

way of going about the massage.

“When it’s time for the

therapists to be reviewed

and put on the floor,

Nisha, tests them herself”

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