24 DECEMBER 2015^ http://www.asianphotographyindia.com
TRADE TALK
Every industry goes through its topsy-turvy phases and the photo-finishing industry is no exception to
this rule. It’s also a known fact that the photo-finishing industry has been seeing its fair share of challenges
since many years. But in every challenging scenario, there are always those who swim against the tide,
and Coimbatore-based GLO Colour Labs are definitely one such example. One of the key customers
for the HP Indigo Press in India, GLO has redefined innovation and business dynamics in the segment.
Bhavya Desai spoke to Mr. T.S. Ramanan, Managing Director and Founder, GLO, on the secret of
their success mantra.Swimming against the tide
GLO’s secret success mantra
What has GLO’s journey been like since
its inception over 34 years ago?
From the time of its initiation, GLO’s aim
was to provide quality services to all types
of photographers. We quickly outgrew our
humble darkrooms and grew into a chain of
digital photo labs. Looking for the next big
thing we stumbled upon the HP Indigo in
2006 and went on to install our first press
in 2007, following which there has been no
looking back. Today, we are India’s largest
digital press with six state of the art printing
facilities and a strong network that focuses in
South India.What according to you have been the
key drives of your success?
The most vital thing is “a two way
communication with our customers”. Most
of our orders are collected from our offices
where we build a good relationship with the
customers and develop custom products
for them. We are also able to receive
unadulterated feedback, which we put on the
top of our list when we are developing new
products.How do you feel the technology in the
industry has changed over this period?
Technology and knowledge has become
way more accessible and the line between
professionals and amateurs is merging quickly.
We have understood this and are making
ourselves more flexible to be able to cater to
a wider market.GLO provides high emphasis on quality
and flexibility in their business, but
how important is innovation as partT S Ramanan M.D.