“The company has evolved significantly. It
has become more disciplined because we
have enhanced the service. Now that we are
serving companies outside the group, we get
to serve multinationals when it comes to
their cargo, and we get to serve the
passengers. The culture of safety and better
service has improved a lot. As I mentioned,
being listed means the group is more
disciplined and very conscious about
corporate governance. If you compare
Chelsea two years ago with Chelsea now, it’s
an entirely different company. We have
evolved. Just imagine: before we were serving
affiliates and now we’re serving a lot of
customers – from a single customer to more
than a thousand customers. It entails a lot of
discipline and good service to maintain these
customers and, considering that the industry’s
quite competitive, we have to really ramp up
our services to satisfy our customers.”
Internally, the business has maintained its
approach of treating its employees like family.
“The owners have been very appreciative ofall the efforts of its members, and we try to
support each other and develop each other’s
skills. It’s not about working for oneself; we
see it as working for the family of all the
members we have in the team. We watch
each other’s backs and help each other.
This is the culture we try to instil in our
employees: the idea that your failure is my
failure, and my success is your success.”
Chryss’s idea of success is ensuring »Half page advert
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