Entrepreneur USA - January 2018

(Jeff_L) #1

And it does all that while keep-


ing many prices the same as they


were when newly named CEO


Steve Hockett first came onboard


in 1988. (Most haircuts still cost


between $13 and $17.) Hockett says


that focus on technology drives


overall revenue and burnishes


the company’s bullish outlook;


last year, operating cash flow was


up 60 percent from 2010. “We’ve


been growing [same-store sales]


nonstop for 13 years, quarter over


quarter,” Hockett says. The com-


pany plans to continue its steady


march by bringing more locations


to Canada and the coastal U.S.


All of this helps Bitticks, the


franchisee, feel like he made the


right career change. “We don’t deal


with offshoring risks in the hair-


care business,” he quips.


—BRITTANY SHOOT

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