Systems Integration Asia – April-May 2018

The Bell Curve reigns supreme – meeng user wants and needs
The majority of users aren’t early adopters of technology. When
asked how far along the technology curve their personal
communicaons environments are, 34 per cent of parcipants
replied early adopters, 44 per cent middle of the curve, and 22 per
cent comfortably content to wait unl they absolutely have to
change it.

As organizaons embrace new technologies and provide more
connected workflows, they need to weigh up the advantages of new
disrupve trends and technologies with the benefits of maintaining
exisng communicaons plaorms. IT teams that engage their user
community at every stage of the development lifecycle will find
they reduce support costs and increase user adopon. Knowing end
user preferences is key to delivering the right mix of services, and a
plaorm that retains support for legacy users will ensure a smooth
transion without leaving behind slow adopters.

The communicaon connuum
In today’s business world, nothing is stac. A flexible
communicaons plaorm that can extend its capabilies is essenal
to meet connually changing business requirements. A number of
communicaon vendors provide open API access to
communicaons features like voice, SMS and video, supporng the
integraon of collaboraon tools for a growing mix of external team
members, contractors, and partners. They provide a set of cloud-
based services, implemented as an overlay soluon with essenal
collaborave capabilies. These are simple for companies to deploy
and users to adopt, regardless of their exisng communicaons
systems.
For enterprise communicaons to stay ahead, using disrupve
technology without the business disrupon will be key.

About the Author

Moussa Zaghdoud, as Senior Director and Head of Cloud Business
Unit at ALE, is responsible for the end-to-end cloud strategy,
soluon definion, offer management and business
model definion for the Alcatel-Lucent Rainbow
Cloud Service Offer.

Moussa joined Alcatel as a mulmedia expert to
define the ALE web business portals. Previous
posions with the company include: IT project and
program manager, product line manager bringing new UC and
mobility services to the market, director for innovaon with the
invenon of the first Rainbow kernel. In parallel, Moussa has
created two Cloud startups providing virtual call center services and
predicve roung services to enterprises.

Moussa holds a Master’s degree in Industrial Sciences and
Automated systems from Louis Pasteur Universality, Strasbourg –
Franceand a degree in Physics. He also took 1st prize in the French
naonal physics compeon.

hps://www.al-enterprise.com

Wainhouse Research Enterprise Unified Communicaon

and Collaboraon (UC&C) Survey

The arcle contributed by Moussa Zaghdoud, Senior

Director and Head of Cloud Business Unit at Alcatel-Lucent

Enterprises is based on the above menoned Wainhouse

Research survey.

The Paper's Premise

Enterprise Communicaons is rapidly evolving.

Understanding where we have been, the current state of

the market, and where we are headed is crical to a

successful strategy. The paper provides details on several

fundamental trends impacng the enterprise

communicaons industry, including observaons of best

pracces found within enterprises on the leading edge of

this transion. All observaons are supported by survey

data, vendor feedback, enterprise briefings, and

independent market insight gathered by Wainhouse

Research – an independent analyst and research firm

focusing specifically on the Unified Communicaons and

Collaboraon (UC&C) market.

“Our world was much simpler, just 10 years ago” could not

be a more appropriate – and common – quote for those

managing enterprise communicaons. The fact is,

enterprise communicaons have been in a constant state

of change since the introducon of the telegraph in 1837.

However, it wasn't unl the introducon of digital

communicaons in the 1990s that the pace of change

became challenging. Today, we're experiencing an

explosion of collaborave tools and services that promise

increased producvity and an enhanced user experience.

The result for many IT decision makes (ITDMs), however is

oen a growing wave of risk, uncertainty, and complexity.

You can read the full report via:

hps://www.iba-

internaonal.com/media/media_SvJNP.pdf

SI A

VOICEBOX