HVAC systems. “There were more demands
for services that did not fall within the
business charter of multinational corporations
back then,” Fatt Seng explains. “Those years,
what the customer wanted was basically
energy efficiency and true comfort; the idea
that when you walk into a building, you
should already feel comfortable. Unlike before
when air-conditioning systems just blasted
either very cold or very warm air.”
In 1992, Fatt Seng set out on his own
to create a business that would satisfy those
customer needs, culminating in the
Singapore-based company, Comfort
Management. “We started with one building,
got another, and then eventually grew to
what we are today,” he says.
Comfort Management provides solutions
to improve the energy efficiency of HVAC
systems and has since evolved to address an
even bigger issue: environmental sustainability.
“When I first started in the 90s, the focus
was small: deliver air-conditioning comfort,”
Fatt Seng says. “Efficiency wasn’t a highpriority for companies until around 2002–03 when
the energy rate escalated. That was around the time some
manufacturers came up with more energy-efficient
equipment as well, so we started to use them to help
ourselves achieve more. Most of the buildings we have
worked on have now saved 30–50 per cent of energy
operating costs.
“As we moved along, the issue of environmental
sustainability became a hot topic. It started with climate
change by a United Nations conference, then it got down to
our government levels. The government became more active
in providing incentives for building owners. This included
the Green Mark cash incentive to encourage the entire
industry to become more energy efficient and sustainable.
We gave that idea a big push as well.”
With the concept of sustainability gaining momentum
in Singapore, Fatt Seng launched the Energy Performance
Contract (EPC), a guideline for business owners to be more
energy efficient. The creation of the EPC stemmed from two
factors. “First, when you are in the business of delivering
comfort to buildings by maintaining its systems, over the
years you become very competitive,” he says. “The company
cannot sustain itself by keeping a group of good, technical
people. So we decided to give energy conservation a bigHalf page advert
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