theceomagazine.com | 107beverage outlets as well as an indoor theme park,
OWG’s efforts on the state’s tallest skyscraper
continue to be driven by its vision to put the
iconic landmark on the map.
Today, the company embraces the philosophy of
‘Fun, Food and Good Living’, and Richard works
around-the-clock to ensure his mission is executed
perfectly so visitors can enjoy each park’s services
seamlessly. “Whatever task you’re given, get it done
within 24 hours,” Richard explains. “Don’t set things
aside; treat every task as an urgent matter that you
have to resolve to ensure customer satisfaction.”
His take on leadership involves giving his
staff clear directions. “If you give a clear direction
and people can understand you, things get done.
I believe in giving careful instructions, so staff can
easily follow through on my wishes,” Richard says.
Even though the company has expanded greatly
over the years, Richard still has a yearning to keep
evolving the business. “I want to continue coming
up with new ideas, attractions, food concepts, and
ideas for our good living philosophy,” Richard states.
The CEO adds that every month the team
brainstorms new ideas to keep improving the
facilities. He says the theme park has also expanded
into technology, media and special effects.
“Whether a business or restaurant concept can
work always depends on the person running it,”
Richard says. “If you put your heart and soul into it
and you’re passionate, your business will be successful.
If you love what you do you and wholeheartedly
put your effort into making it work, it will.
“Whether it’s a drinks kiosk, a curry house,
or a noodle shop, every business you start can be
successful if you put in your best. A lot of people
are not confident their business will work and worry
too much about failure. But for them to be successful,
they must really love what they do and give it 100
per cent. Be ready to wake up early in the morning
to put in your all, and your business will go far.”
In February 2018, OWG opened Ripley’s
Believe It Or Not! Adventureland. Located at
Resorts World Genting in Genting Highlands, the
Adventureland covers 6,000 square metres of floor
space and offers three food service outlets and four
family attractions. The attractions are Ripley’s Believe
It Or Not!, Jurassic Research Centre, Jungle Gym,
and Zombie Outbreak.
With such a history of successes, it’s easy
to see why Richard expects further growth in
the company’s future. So, it’s safe to say that there’s
more to come.Interview | INVEST