Web User - UK (2019-09-18)

66 18 Sept - 1 Oct 2019

GENERAL PC

Reconfigure System

Restore

Q

The option to configure

a SystemRestore point

is greyed out andit says

protection is switched off, but

I can’t turn it on. MyWindows

10 laptop is lessthan a month

old andthis ismyfirst attempt

to create a restore point.

Emma Clark, via email

A

To configure System

Restore, open the Settings

app (Windows+i), type

system restorein the

search box andclick ‘Create

a restore point’ in the search

suggestions. This opens the

SystemProperties window on

the SystemProtection tab.

Select the WindowsC:

drive andclick the Configure

button. Select ‘Turn on system

protection’ anddrag the Max Usage

slider to give it somedisk space to work

in – as little as3GB should be fine, but if

Q

How do I make HPSupport

Assistant work on mynew laptop

running Windows10? I’ve tried

uninstalling andreinstalling it several

times, but all I get when I try to open

it is a white screen. Any help or advice

wouldbe greatly appreciated.

David andKath Armitage, via email

A

Wetried HPSupport Assistant on

a Windows10 PCandit worked

fine, so it’s not a Windows10 issue.

Your problem could be caused by an

old or outdated version of the

Support Assistant, so try downloading

the latest version frombit.ly/hpsa484.

Uninstall the old version of HP

Assistant fromSettings or Control

runperfectly well without it. You don’t

needit to download drivers, tune up

the PC, check storage, run

troubleshooters orany of the other

basic tasks it performs. It just makes

it a bit easier.

Fix the HP Support

Assistant tool

SOFTWARE

HP Support Assistant provides help with and easy access to commontasks

Ask the Expert

Roland Waddilove, computer programmer andPC

journalist since1981, an swers all your technical questions.

Email us for help at [email protected]

Panel, then restart Windowsbefore

installing the new version. Make sure

there are no otherprograms runningin

the backgroundwhen you start it.

HPSupport Assistant may be useful,

but it’s not essential andyour laptop will

Restore points are created automatically –

just enable the feature and allocate drive space

powershell. When Windows

PowerShell appears, right-click it and

select ‘Run asAdministrator’. In the

PowerShell window, if you only have

one drive partition to protect, type:

Enable-ComputerRestore -Drive

“C:\”

Press Enter. If you have more than

one drive partition, addthemto the

commandlike this:

Enable-ComputerRestore -Drive

“C:\”, “D:\”

If you have more than one

drive or partiti on, type

systempropertiesprotection, press

Enter, andsee if SystemRestore can be

configured anda restore point created.

BROWSERS

MSNhomepage onstartup

Q

Over the last couple of weeks,

whenever I start mycomputer with

the modem switched on, I get the MSN

homepage popping up with Chrome

with no prompting fromme.I have tried

altering the Chromesettings but

nothing seems to get rid of it. Is there

any way I can stopthis MSN homepage

the drive is quite large, increase it

to 20GB. Click Apply.

If this doesn’t fix the problem,

go to the Start menu and type