A (165)

»troubleshooting advice »^ hints and tips

DroidSuppor t

Duplicates of

duplicate contacts

HiThomas.This must

be a frustrating problem

and the solution will

either be time-consuming or

simple. Unfortunately you

haven’t mentioned which exact

cloud ser vices you are using, but

we know of some apps that can

causeproblemsinthisareaand

will hopefully be able to help. If

you have the Facebook app

installed and running, turn off

contact syncing or delete the app

entirely while you attempt to

findthecause.Also,ifbychance

Waze is installed, look for

‘display all contacts’ in the

settings and untick the box.

Okay,nowyouneedtodealwith

thecontactsyoucurrentlyhave

on your device so go to Google

Play and download Contacts

Optimizer,whichwillhelpyou

to merge contacts and to delete

duplicates.Onceyouhavealist

thatlooksasitshould,youarein

a position to see if something

else is causing the problem. Go

to the Accounts section in

Settings and

exactly is

synchronisin

with your de

then choose

disable. It ma

some time to

your entire se

the end resul

be a contacts

database whi

lean and inclu

just the inform

you need. It is

that more tha

app or ser vice

seeing your co

and synchron

them,butafin

option would

back up your

contacts and d

them in the clo

before re-synci

to start from a

clean state.

A

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great tips and advice

If you cannot move fi les to an SD card that

is installed in your Android phone or

tablet, you should try formatting it in the

device itself before you do anything else.

This should ensure that the partitioning is

set to the exact requirements the device

needs for it to work.

Did you know?

you restore sanity to your contacts list

“I have an LG G3 (love it) and my

problem is with the cloud and

contacts. When I save a

contact and back it up, the

cloud duplicates all my

contact info. When I open

a contact, I fi nd all info

duplicated several times”

Thomas Kit

Always check that not too

many accounts are syncing

your contacts