Flight International - June 30, 2015 UK

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THE BROCHURE:

IMPROVING THE

TRAVELER EXPERIENCE

Chicago, USA, November 17-18, 2015

In association with:

Flightglobal is pleased to present the inaugural Improving the Traveler Experience Conference, scheduled to take place on November 17-18, 2015 in Chicago Illinois, USA.

Airlines are under constant pressure to meet the expectations of their customers under increasingly challenging business conditions. With many airlines strategically looking to shift to a more customer centric culture, this conference looks at providing truthful discussions and meaningful strategies to aid efforts to place your customer at the heart of your business.

Now is the perfect time to reassess your focus and reap the long term commercial benefits of heightening your company reputation to make sure

you are recognised as a customer centric business. This event seeks to identify the key decisions and

challenges airlines are facing to serve the customer of 2015 and beyond. Attend to debate key issues including the relationships between airlines and

airports, technological advancement, strategic changes that will develop the vital offerings needed to better serve your customer.

and inspire your team to build a strong customer BOOK YOUR PLACE TODAY^

centric strategy which will better serve your customers!

WHY SHOULD YOU ATTEND?

1. Hear exceptional content from the most senior customer experience experts who will tackle management, operational
   and technological advancements to provide new perspectives in providing a great travel experience


2. Get-to-grips with consumer psychology and theories within the entertainment
   and travel industry to find out how they are rapidly improving customer satisfaction


3. Better understand front line employee challenges so you can improve the day of travel for your passengers

BENEFITS OF ATTENDING:

Customer Experience Michael LandersDirector

George Reedleder United

VP Commercial & Customer ServiceCaribbean Airlines

Bert van der StegeVice PresidentFirst Air

Customer Experience Rodrigo LlagunoVP

Avianca Taca

Director of Sales and Ivan DružetaMarketing

Croatia Airlines

Matthew StreemAviation ServicesVice President

Roomstorm.com Ken Fletcher

Chief Risk Officer, Transportation Security

AdministrationDepartment of

Homeland Security Jay Sorensen

Ideaworkscompany.Presidentcom

Managing Director, Mark KrolickMarketing

Development, and Product United

EXPERT SPEAKER LINE UP:

REGISTER NOW AND SAVE $300 Book now at: http://www.flightglobalevents.com/travelerexperience2015 Call: +44 (0)20 8652 4659 E-mail: [email protected]

4. Participate in roundtable discussions about utilising technology to better serve


5. your customerDrill down into what makes
   a successful and profitable customer experience strategy by listening to airline case


6. studies from around the globeImprove the intersection
   between Airports and Airlines and unite two commercial visions to strengthen brand
   vision and customer loyalty

BEST VALUE RATES

AVAILABLE Sign up today and

Quote promo code: save up to $300

RZW87034

Quoting promo code RZW87034

IMPROVING THE

TRAVELER EXPERIENCE

Chicago, USA, November 17 - 18 2015

HEAR SPEAKERS FROM THE FOLLOWING ORGANISATIONS:

Now is the perfect time to realign your commercial strategy to ensure you aren’t forgetting your customer. Ensure

you register today to debate key issues including the relationships between airlines and airports, technological

advancement and strategic changes that will develop the vital skills needed to better serve your customer.

In association with:

http://www.flightglobalevents.com/travelerexperience2015

Exceptional

Content

Roundtable

Discussions

Excellent Networking

Opportunities

Customer Experience Director

United

VP Commercial & Customer Services

Caribbean Airlines

Vice President Commercial

First Air

Customer Experience VP

Avianca Taca

Head of Industry, Retail

Google

Director of Sales & Marketing

Croatia Airlines

President

Ideaworkscompany.com

Head of Industry Strategy & Marketing,

Travel & Hospitality

Adobe

In association with:

Customer Experience Michael LandersDirector

George Reedleder United

VP Commercial & Customer ServiceCaribbean Airlines

Bert van der StegeVice PresidentFirst Air

Customer Experience Rodrigo LlagunoVP

Avianca Taca

Ivan Družeta

Matthew StreemAviation ServicesVice President

Roomstorm.com Ken Fletcher

Chief Risk Officer, Transportation Security

AdministrationDepartment of

Homeland Security Jay Sorensen

Ideaworkscompany.Presidentcom

Managing Director, Mark Krolick

EXPERT SPEAKER LINE UP:EXPERT SPEAKER LINE UP:

SAVE UP

TO $300

WITH OUR

BEST VALUE

RATES

If you are interested

in sponsoring this event

please contact:

Sarah Green

T:+44 (0)20 7911 1344

E: [email protected]