Business Franchise Australia & New Zealand — May-June 2017

(Nora) #1

HAVE YOU GOT THE TOOLS TO ADAPT?


CUSTOMER


PROFILING


Is your business marketing to the right
target audience? Are you embracing
personification to maximise return on
investment?

INTERNATIONAL


EXPANSION


If you are planning to expand
internationally do you have best
practice policies and procedures for
each market you plan on entering?

HUMAN


RESOURCES


Is your head office team equipped to
adequately deal with cultural and
non-cultural differences?

FRANCHISE


TRAINING


Are franchisees upskilled to engage
with their communities? Are your
franchisees embracing diversity within
their local area?

SYSTEMS AND


PROCESSES


Are your sytems, policies and
procedures robust and easy to
understand?

INTEGRATED


STRATEGY


Have you developed a strategy to
embrace diversity within your
business to stay ahead of the curve?

http://www.fcbs.com.au


(03) 9533 0028


LEARN MORE


Weekly ANd moNthly


meetiNgs


The second meeting type is the weekly
meeting, which is a 50-minute meeting with
a clear agenda that talks about the critical
progress updates within a business. It engages
conversation to help people understand, and
gathers feedback from the team on what the
business should keep doing, stop doing and
start doing.


When it comes to one-on-one, team, weekly
or any other meetings that follow an agenda,
culturally it’s good to start with:



  • What are your wins for the week and why
    do they matter?

  • What has been your biggest challenge and
    why does it matter?

  • What have you learnt in the past week and
    how can you apply it?


This helps set a positive mood and tone for


expert Advice


“it is recommended that you set the start of the daily huddle
at an odd time, such as 10.10 am or 12.12 pm, to make it
memorable. starting at an odd time often leads to people
being on time, believe it or not.”

the meeting, providing a chance to celebrate
individual victories as a team and praise
individuals in front of the team. ‘Wins and
positives’ for the week could be the first item
on your meeting agenda. From there, move on
to the remaining items.
I always end my weekly meetings with these
two questions:


  1. As an organisation, based on the past seven
    days, what should we STOP doing?

  2. As an organisation, based on the past seven
    days, what should we START doing?
    These two questions allow people to voice
    their concerns or frustrations as well as


provide ideas or solutions that can enhance
the business.
Monthly meetings follow a similar agenda
to the weekly meetings, except you need to
add a strategic layer to it. By this I mean you
should check in with the company’s goals and
solve any major challenges to enable you to
continue moving forward.

Edited extract from The Stop Doing List
(Wiley $27.95) by business strategist Matt
Malouf, now available where all good
books are sold.
For more information on Matt Malouf visit:
http://www.mattmalouf.com.au
Free download pdf